Quicken is a well-known tool for managing personal finances, but sometimes it throws up errors like Quicken error OL-393-A. This error usually happens during online banking updates and can interrupt money tracking. Here is a detailed guide on how to fix Quicken error OL-393-A.
Read: How to Fix Quicken Error OL-301-A
Table of Contents
Understanding Quicken Error OL-393-A
The error code occurs when Quicken cannot connect to your bank’s server. Several factors may cause this:
- Problems with the bank’s server
- Wrong settings of bank accounts on Quicken
- Issues in the data file of Quicken
- Network issues.
Step-by-Step Guide to Fix Quicken Error OL-393-A
1- Check for Bank Server Issues
Before you do any other troubleshooting, make sure it is not the bank’s server that has an issue:
- Go to your bank’s website and log into your account.
- Check for any maintenance notices or alerts about online banking services.
- If there are no problems, carry out these steps.
2- Update Quicken to the Latest Version
This program frequently comes with new versions that have already solved some known problems and improved its functionality:
- Open your Quicken software.
- Choose Help > Check for Updates.
- Once there’s been an update, follow all prompts provided to finish the installation process.
- Restart quicken then try updating again your accounts.
3- Verify Account Settings in Quicken
Incorrect account settings will cause connection errors:
- Launch the software and go to Tools > Accounts List as illustrated below;
- Click edit next to the account with the problem under discussion;
- See if all the data entered under the “Online Services” tab is correct; otherwise, make necessary changes;
- If this does not work, turn off and then back on again online services for that particular account.
4- Validate and Repair the Quicken Data File
Errors occurring during updates may be caused by corrupted files:
- Start file > go to File Operations> Validate & Repair;
- Select validate file followed by clicking OK.
- Quicken detects errors on files and repairs them if there are any.
- When this process is over, try to update your accounts again.
5- Check Internet Connection
A good internet connection is necessary for Quicken to connect to the bank’s server:
- Make sure you have an active internet connection.
- Try using wires instead of Wi-Fi if possible.
- Restart your router and modem.
6- Refresh Online Banking Information
Refreshing online banking information can solve issues of connectivity:
- Go to Tools > One Step Update:
- Click Update Now;
- The page will ask for your details so that it can do its refreshments well;
7- Disable and Re-enable Online Services
Thus, a simple way of dealing with such a problem could be disabling the service and then enabling it again for the affected account:
- Go to Tools > Account List;
- Select Edit next to the account with the error message;
- Proceed to switch off online services;
- Then click on Set up now button to activate online services back again.
Contact Quicken Support
If these steps don’t work, reach out to Quicken Support for further help:
- Visit the Quicken Support website ;
- Use any of the provided contact alternatives to get assistance from a support agent ;
- Explain about the error and what you have done already.
Conclusion
It can be infuriating to have quicken error OL-393-A, but by adhering to these steps you will usually resolve it and get back to effectively managing your finances. Start with checking your bank’s server status, updating Quicken, and verifying account settings.
If the difficulty persists, consider validating and repairing your data file, ensuring a stable internet connection, and refreshing online banking information. For recurring issues, it is advisable to contact Quicken Support. By addressing the possible causes one at a time, you will be able to quickly identify the problem hence enabling smooth operation of Quicken’s online banking features.
